Our policy lasts 30 days for new/refurbished items and 14 days for used. After eligible days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can return or exchange new, unused and unaltered items within 30 business days of receipt of your order. Certain exclusions may apply.
Several types of goods are exempt from being returned. Perishable goods such as CD, DVD, Books or Magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Items sold for parts or non-working
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Items must be sent back in new, unused and fully resellable condition with the original product packaging intact. You must contact us first in order to obtain an RMA number for your return.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com, and after you get an OK on exchange, send your item to: 16847 Hiawatha St Granada Hills CA USA 91344.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product you will need to contact us first to obtain an RMA, after you obtained RMA number, you should mail your product to: 16847 Hiawatha St Granada Hills CA USA 91344.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $15, you should consider using a track able shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.